First, you have to make sure you already have a dedicated IP or are about to purchase one. All SSL certificates require your site to have a dedicated IP. Once that’s done, you can install the certificate by following the SSL Manager in cPanel or by filling out a ticket in our helpdesk. We offer free SSL installations with all certificates purchased from us.
A dedicated IP is included in all Magento plans and is $5/month (or $50/year) on all other shared hosting plans. You can purchase a dedicated IP either during checkout or add it to your account at any time from the billing panel.
Yes, you can watch cPanel video tutorials here:
The shared hosting plans (cPanel Shared Hosting, WordPress Hosting, and Magento Hosting) are all processed within 2-4 hours of the payment clearing. Once processed, a welcome email is sent out with all of the hosting details. Dedicated servers are typically configured and launched within 1 business day of the payment clearing, with custom-build orders taking longer.
Since CPU usage is very fluid (can be high one munite but back to normal right after), we don’t use it as a limiting factor on the shared hosting accounts. However, any accountant using more than 10% of combined server resources will be contacted to discuss possible upgrade options.
An inode is a data structure used to keep information about a file on your hosting account. Hard drives partitions are made up of two pieces: the actual data blocks (ie: 100GB) and innodes (that store the information about the data). There is so many available innodes on a hard drive partition that it isn’t something that is typically talked about in terms of hard drive or computer capacity. Unlike some other web hosts we don’t use tricks like inodes to limit your account.
All support is done in-house from our Englewood Cliffs, NJ headquarters by our T35 Hosting staff.
The helpdesk is staffed 24/7, while phone and live chat support is offered during our office hours: Monday-Friday 7:30am – 6:30pm EST.
Yes, we can migrate your Magento site to our hosting free of charge. Simply sign up for a plan with us, and contact us via the helpdesk to request a site migration. We would typically need the magento login, control panel login, ftp login and mysql access to do a Magento migration.
Yes, we can migrate your WordPress site to our hosting free of charge. Simply sign up for a plan with us, and contact us via the helpdesk to request a site migration. We can typically do a migration with just the admin login to your current WordPress site.